When your tumble dryer displays an error code, it's important to know what that code means so you can get to work on fixing the problem. In this guide, we will be looking at the E14 error code on a Hoover tumble dryer, including explaining what it means and how to repair the issue at hand. So, read on to learn how to fix Hoover tumble dryer error code 14 and get your appliance back in working order!
What does error code E14 mean on a Hoover tumble dryer?
The Hoover tumble dryer E14 error code indicates that there is a problem with the rear NTC temperature sensor. This sensor serves to check and monitor the airflow and moisture inside your Hoover condenser dryer. When the sensor is not sensing any moisture inside, the LCD display screen will likely show the E14 error code. When this happens, you will need to replace the sensor to get your appliance up and running again, a process we will walk you through step-by-step in this guide.
What you will need
To replace your tumble dryer's rear NTC sensor, you will need the following tools:
- Nut runner with 7mm socket and 10mm socket
- Phillips screwdriver
- Pliers
- Torx T20 screwdriver
- New rear NTC temperature sensor
As you will be removing a lot of screws during this replacement, we also recommend having a container at hand to store and separate all of the screws so you don't lose any or get them mixed up. A container with multiple compartments such as an ice tray should do the trick.
Finding your model number
To make sure you purchase the correct rear NTC temperature sensor for your particular tumble dryer, you will need to know your tumble dryer's model number. Not sure what this is or how to find it? Don't worry. Our model number finder page is here to help.
How to fix Hoover tumble dryer error code E14
Now, let's get started with the sensor replacement! To learn how to fix error code E14 on a Hoover tumble dryer and replace the rear NTC temperature sensor, either watch the video tutorial or read our step-by-step guide below.
Safety first
Remember, always make sure you've switched off your appliance and unplugged it from the mains before carrying out any work.
Step 1: Remove the top panel
To start this process, you'll first need to remove the tumble dryer's top panel. Using your 7mm socket, unscrew the three screws that hold the top panel in place from the back.
With the three screws removed, you can slide the top panel off the machine and place it safely to one side.
Step 2: Remove the water container
To remove the water container, simply slide it out and pull it out of the front of the machine by hand.
Step 3: Remove the door
Next, you'll need to remove the tumble dryer door. Using your Torx T20 screwdriver, unscrew the two screws on the hinge that keep the door connected to the machine.
Once you've unscrewed the hinge, you can lift the door off and away from the dryer.
Step 4: Remove the door seal
With the door removed, you will also need to remove the rubber door seal, also known as the gasket. You can remove this by simply pulling the seal away from the door frame.
Step 5: Release the control panel
Then, release the control panel from the front of the machine. Using your Phillips screwdriver, unscrew the two screws that hold the panel in place (one in each top corner).
With the two screws removed, you can lift up the control panel and carefully rest it on top of the dryer. The panel will remain connected to the machine by the electrical connections, which you don't need to remove.
Step 6: Remove the front panels
To remove the front panels, begin with the lower panel at the bottom of the front of the machine. To remove this panel, just grab hold of it and pull it away.
Next, you can remove the main front panel by unscrewing the eight screws that hold it in place with your Phillips screwdriver. Of the eight screws that need removing, start with the two screws under the bottom corners (one in each corner)...
Then remove the four screws around the door frame...
And finish by unscrewing the two screws at the top corners of the panel (one in each corner).
With all the screws removed, you can then lift away the front panel. However, the panel will still be connected by the electrical connections attached to the door lock. You will need to pull these connections off the door lock by hand to separate the front panel completely.
With the front panel fully removed, you can also unplug the small electrical connection that's connected to the front NTC. This is the small plug beneath the door.
Step 7: Release the water container housing
Then you will need to remove the water container housing. Start by removing the overflow pipe from the bottom of the housing. To do this, first use a pair of pliers to open and pull down the metal clip that holds the pipe in place. You will then be able to pull the pipe free.
Also, remove the water inlet pipe from the top of the housing. You should be able to simply pull this off by hand.
With both pipes removed, use your Phillips screwdriver to unscrew the two screws that hold the housing in place at the back.
Step 8: Remove the front ring assembly
Although the water container housing is now disconnected, you won't be able to fully remove it until you also remove the front ring assembly on the tumble dryer. To remove the front ring assembly, use your 7mm socket to unscrew the four screws that hold it in place (one in each corner).
Once the screws are removed, you can remove the front ring assembly by lifting it up and pulling it out from the bottom first.
You can then also finish removing the water container housing by pulling it out, making sure you don't trap any of the pipes as you do so.
Step 9: Remove the fan assembly
Now you'll need to start removing the fan assembly at the bottom of the front of the machine. First, remove the fan cover by unscrewing the two screws that hold it in place with your Phillips head screwdriver.
Then you'll need to remove the fan behind the cover, which is held in place by a nut and a small metal washer. Holding the fan in place with one hand, use your other hand to unscrew the nut and washer with a 10mm socket.
Once you have unscrewed the fan and pulled it out along with its nut and washer, you will see another larger washer still on the fan's shaft. You can remove this and place it aside too.
Finally, remove the top half of the fan's housing. To do this, pull the housing out towards you, then twist it to pull it free.
Step 10: Remove the belt
With the fan assembly removed, you will be able to see the tumble dryer's belt and pulley behind.
To remove the belt, just pull it down and towards you continuously until it comes off the spindle. Be careful as you do this, as the belt may come off suddenly and you don't want to trap or hurt your fingers.
Step 11: Remove the heater assembly
Now you can go to the back of the machine. Here, you will want to remove the heater assembly, starting with the cover. To remove the cover, use your Phillips screwdriver to unscrew the twelve screws that hold it in place.
With the cover removed, you will be able to see the heater assembly. Unscrew this by removing the two Phillips screws that hold it in place at the top.
With the two screws removed, you can lift the heater off and carefully lower it down out of the way.
Step 12: Remove the drum
Next, you will want to remove the dryer's drum. Using your Phillips screwdriver, unscrew the two screws that hold the drum in place from the back of the appliance. These are the upper and lower screws, as pictured below.
With the drum unscrewed, carefully lift it out of the front of the machine.
Step 13: Remove the faulty rear NTC temperature sensor
Inside the tumble dryer, you will now be able to see the rear NTC sensor at the bottom of the back of the appliance. To remove the sensor, simply take out the electrical connection...
Then unscrew the two screws that hold it in place with your Phillips screwdriver.
With the sensor unscrewed, you will be able to lift it out with your fingers.
Before you fit the new rear NTC sensor, it's important to make sure you remove and save the small rubber ring (known as a gasket) from the old sensor. Your new sensor will not come with this gasket, so it's important to make sure you transfer the gasket from the old sensor onto the new one before fitting it. If the gasket is damaged or worn, you will need to buy a new one for your new rear NTC sensor before you fit it.
Step 14: Fit the new rear NTC temperature sensor
Once you have the gasket in place on your new rear NTC temperature sensor, you can go ahead and start fitting the new sensor. Slot the sensor in place, then secure it by screwing the two screws back into place with your Phillips screwdriver.
Once the sensor is screwed into place, you can plug the electrical connection back in.
Step 15: Refit the drum
Now it's time to reassemble the tumble dryer, starting by refitting the drum. To do this, you need to line up the cut-out at the back of the drum...
With the cut-out at the back of the tumble dryer.
With these cut-outs lined up, place the drum back inside the machine from the front.
Then go to the back of the tumble dryer. Place your hand inside the cut-out and lift the drum towards you, aligning the screw holes in the back of the drum with the screw holes in the back of the machine. Be careful of any sharp edges on both the drum and the dryer's cut-out as you do this.
With the drum in position, screw the upper and lower screws that you removed earlier back into place to secure the drum.
Step 16: Refit the heater assembly
To refit the heater assembly, first slot the two hooks on the inner side of the heater assembly over the lower lip of the cut-out at the back of the dryer.
With the heater assembly slotted into place, you can refit the two screws that hold it in place at the top.
Once the heater assembly has been screwed back onto the dryer, you can refit the heater cover over the heater by screwing it back into place with the twelve screws you removed earlier.
Step 17: Refit the belt
Now you can go to the front of the dryer and refit the belt. Position the belt around the middle of the drum...
Then hook it over the motor spindle at the bottom.
Then spread the jockey wheels and make sure the belt is fitted properly over the two wheels. Remember, the ribbed side of the belt should be facing inwards and touching the drum, and therefore the motor spindle too.
With the belt in place, turn the drum by hand to make sure the belt is properly in position.
Step 18: Refit the fan assembly
Next, you can refit the fan assembly, starting by slotting the upper fan housing back into place in the bottom of the front of the machine. The hole at the back of the housing needs to slot onto the spindle, while the two ridges slot in at the back.
Twist the housing as you slide it into the opening, then twist it to fit it into place.
Make sure the two ridges at the front of the housing also slot in place.
Now you will need to refit the fan... but, before you do this, make sure you place the large washer you removed earlier back onto the spindle.
You can then refit the fan itself, pushing it hard so that it properly slots onto the spindle.
Then, using your 10mm socket, refit the outer washer and the nut onto the spindle to secure the fan in place. Hold the fan with your spare hand while you screw the nut back on, ensuring the nut is nice and tight.
You can then finish refitting the fan assembly by slotting the fan cover back into place and securing it with its two screws.
Step 19: Refit the water container housing
With the fan assembly fully refitted, it's time to also refit the water container housing. First, slot it back into place at the top of the dryer.
Then secure the housing by returning the two rear screws.
With the housing screwed into place, refit the outlet pipe to the top of the housing. Using your pliers, make sure the metal clip is properly holding the pipe in place.
Step 20: Refit the front ring assembly
Before also securing the overflow pipe to the bottom of the water container housing, you will need to refit the front ring assembly. There are two upwards-facing hooks on the top corners of the front ring assembly (one in each corner). These hooks go up and into the upper openings on either side of the chassis, as pictured below.
There are also two hooks in the bottom corners of the front ring assembly (again, one in each corner). These hook into the lower openings on either side of the chassis.
Before hooking the front ring assembly onto the front of the dryer, make sure the overflow pipe and the wiring are positioned outside of the assembly.
You can then go ahead and hook the front ring assembly into place.
With the front ring assembly in place, you can reconnect the overflow pipe to the bottom of the water container housing. Again, use your pliers to make sure the clip is holding the pipe in place.
Then finish securing the front ring assembly by refitting the four screws (one in each corner) using your 7mm socket.
With the front ring assembly screwed into place, you can reconnect the small electrical connection into the front NTC at the bottom of the assembly.
Step 21: Refit the front panels
Now it's time to refit the tumble dryer's front panels. First, reconnect the electrical connections to the door lock on the inner side of the main front panel.
Then slot the panel onto the front of the machine and screw it into place with the eight screws you removed earlier.
With the main front panel in place, refit the lower panel by slotting the top end in first, then the bottom end.
Step 22: Refit the control panel
To refit the control panel, slide the bottom left corner under the water container housing.
Then, with the control panel slotted into place, secure it by refitting the two screws into each top corner.
Step 23: Refit the water container
To refit the water container, simply slide it back into its housing.
Step 24: Refit the door seal
Then refit the door seal by fitting it into place around the doorframe. Make sure the entire door seal is securely in place with no gaps all the way around.
Step 25: Refit the door
When refitting the dryer's door, first slot the hinge into place with the door wide open.
Then return the two screws into the door hinge, securing the door in place on the machine.
Step 26: Refit the top panel
Finally, refit the top panel. First, slide it into place on top of the machine.
Then use your 7mm socket to refit the three screws at the back of the panel.
And there you have it! How to fix your Hoover tumble dryer when it is showing the E14 error code. Your appliance should now be back in action once more!
Now that your tumble dryer is up and running again, why not make sure you're using it in an energy-efficient and cost-effective manner? Our guide on energy-saving tips for your tumble dryer will help you get the best out of your appliance whilst also cutting down your energy bills!
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